For current customers, suppliers, new vendor opportunities, or media requests, click firstname.lastname@example.org to connect with us for more details or calling our hotline (852) 2277 9555.
The customer service hotline is open Monday to Friday from 10:00am to 1:00pm, 2:00pm to 6:00pm, excluding public holidays.
Login ID and Password
Users who applied for the online account will be received a verification email. Please click on the link and set up your password.
After your login, you will able to place an order and proceed to purchase. Check your email box or contact our salesman if you have not received.
You can change your personal password in "My Account" page.
If you fail to recall the password that you have changed, please contact our customer services.
Yes, please logging in and you will able to place an order and proceed to purchase.
Please click here and fill in the new account application form and return by either e-mail or mail. We will process your application as soon as possible.
About my order
Once you've placed an order, it cannot be cancelled. If it is still in the process stage, you can change the delivery information such as delivery date and time.
Once you've placed an order, you will receive an order process confirmation email.
For more details, please contact our salesperson.
No online payment is required. Payments are settled by cash on delivery or credit account. The payment method must be according to their account application agreement signed.
If you have placed an order, you will receive an order process confirmation email from us acknowledgeing that we have received your order.
Once your order has been dispatched, you will receive an email to confirm delivery.
If you have not received either of the above confirmations please contact our customer services for assistance.
When you logging in to your account's product details page, you'll see your most recent four orders.
For more details, you can find all records on "My Account" page.
Shipping & Delivery
If order placed from Monday to Friday before cut off time: 15:00, it will be delivered on Next working day. (If order placed after the cutoff time, or on weekends & public Holidays will be processed and delivers two business days later. It must be according to our daily delivery schedule)
Every Monday to Saturday: Hong Kong & Kowloon Area
Every Tuesday, Thursday & Saturday: New Territories Area
Every Monday, Wednesday & Friday: Tseung Kwan O, Ma Wan, Lantau Island Area (Airport Region, Tung Chung, Discovery Bay & HK Disney Land)
We make every effort to delivery your ordered items. However, if you haven't received your items, please contact our salesperson immediately.
You can check with the delivery confirmation email or contact our salesperson.
To request changes to your order, you shall give no less than 24 hours' notice from 10:00am to 5:00pm (From Monday to Friday) to our Operation Department at 2277 9555 in respect of any request for change in delivery time, date and/or place.